FAQs
If the following questions cannot help you answer your questions, please contact our team at info@huaxianjinglcd.com
Frequently Asked Questions
When will my order ship?
If your order is marked Expedited, it typically ships same-day (Monday through Friday) if ordered by 18 PST.
Please Note: Shipping service days are approximate however, not guaranteed due to current carrier volume(s).
Please Note: If your package is returned to us due to an incorrect, invalid or incomplete shipping address it will be processed as a return and a refund issued. We're sorry, but shipping and handling charges will not be refunded. We appreciate your understanding.
International import taxes are the responsibility of the customer and are payable upon receipt of the order. All International orders are subject to local taxes payable upon receipt of order and are the responsibility of the recipient.It should be noted that there is a 25% surcharge on customs declarations in the United States, in addition to tariffs.
What if I entered the wrong address on my order?
Please take extra care when entering your shipping address at checkout. Once an order has been placed, we only have a short space of time in which to change an address.
If you find that you have entered the wrong address, please contact our team info@huaxianjinglcd.com with your order details and correct address. We will try to help you as much as we can!
Unfortunately, if your order has already been shipped, we are unable to change your address for you.
Can I change or cancel my order once it has placed?
We aim to process orders quickly, so we’ll do our best to help with any changes or cancellations before your order ships. Send our team info@huaxianjinglcd.com a note as soon as possible.
Wrong or Missing Items
We are so sorry that you received the wrong item or are missing an item!
Please feel free to reach out to our team info@huaxianjinglcd.com for additional help, just have your order number ready & a photo of the item received if incorrect.
I'm having trouble with an order. How can I contact you?
Please feel free to reach out to our DisplayModule Customer Care team info@huaxianjinglcd.com.
We are always happy to help!